Trouvay & Cauvin Ltd is committed to preserving the privacy of your data. We recognise and are fully compliant with General Data Protection Regulation (GDPR) as well as other Data Protection Legislation in force. Please read the following privacy policy to understand how we use and protect the information that you provide to us. 

By contacting us through our website or by sending an enquiry, placing an order or supplying products to us, you agree to the collection, use and transfer of your information in connection with our current and ongoing business relationship and under the terms of this policy.  You have the option to withdraw this information at any time 

 

Information that we collect from you
When you contact us you may be asked to provide certain information which we have grouped as follows:

  • Identity:      company name; individual name; job title
  • Contact:      company address; company email address; company telephone/fax nos.
  • Financial:     company bank account details; company credit/debit card information
  • Transaction: details about payments between us; credit checks
  • Profile:         enquiries made by you, your preferences, feedback & survey responses  

We may also collect information about you from messages and e-mails or letters you send to us. 

Use of your information and legal basis for processing your data
We will only process your data where we are allowed to do so by law, as follows:

  • Where we need to supply goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders/supplies.
  • Where it is necessary in conducting and managing our business. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
  • Where we need to comply with a legal or regulatory obligation 

We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to our services. Furthermore, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted in the future, please let us know using the email below. 

We do not share your data with any company outside of Trouvay & Cauvin for marketing purposes.

Disclosure of your information
The information you provide to us will be held electronically and may be accessed by or given to our staff and those parties who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf. 

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. 

Transfer of your data
Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information has an appropriate level of protection and is used by third parties in accordance with this policy.     Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent. 

Security and data retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires. 

Accessing and updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.  You can: 

  • Request Rectification to any incorrect personal data
  • Request erasure to any data, unless we have to comply with legal obligations
  • Restrict or object to the processing of your personal data
  • Request to receive your data so that you can use it elsewhere

If you wish to exercise any of the above rights, please email us at  This email address is being protected from spambots. You need JavaScript enabled to view it.

Changes to our privacy policy
Any changes to our privacy policy in the future will be posted to the Website and, where appropriate, through e-mail notification.  It is important that the personal data we hold about you is accurate and current.  Please keep us informed of any data changes during your relationship with us. 

WEBSITE USAGE ONLY 

Cookies
Cookies are small amounts of information which we store on your computer. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the Website. Cookies make it easier for you to log on to and use the Website during future visits. They also allow us to monitor website traffic and to personalise the content of the Website for you. You may set up your computer to reject cookies although, in that case, you may not be able to use certain features on the Website. If you do not wish to receive cookies in the future, please let us know. 

Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:
UK Operations Manager
Trouvay & Cauvin Ltd
Broadgate
Broadway Business Park
Chadderton, Oldham
Greater Manchester OL9 9XA
United Kingdom
Email: This email address is being protected from spambots. You need JavaScript enabled to view it. 
or click here to This email address is being protected from spambots. You need JavaScript enabled to view it. 

Issue 2 - GDPR Regulations May 2018